Description of Issue: This usually happens when a user successfully logs into the systems but the icons of the visual workflow do not fully load.
Attachments:
Root Cause: Incorrect path to the visual workflow files.
Resolution / Workaround: ICT personnel to confirm the visual workflow path configured in users LIMS instance
Linked Tickets / Related Issues:
Preventive Action / Recommendations: The LIMS administrator to ensure that the workstations can always access the folders containing the system files.